Service after sale
Quick service after sale
Unified customer service platform
Unified customer service platform- Open up customer repair channels such as telephone, WeChat, official website, APP, etc., and use Help Me to access online consultation and repair work orders, respond to customers quickly, and improve service efficiency and customer experience. Second, create a closed-loop management of online and offline services
打造线上线下服务闭环管理
BALANCE INDUSTRIAL GROUP HONGKONG LIMITED
Work orders are generated and dispatched online, and offline door-to-door personnel receive orders, come to the door and take photos through Help APP. Information transparency is realized among relevant departments around electronic work orders. The whole process can be tracked, supervised and managed, which can improve the cooperation efficiency between superiors and subordinates and the overall service quality, and build enterprise service reputation. Third, digital management
Customer service data, customer service work data and equipment problem data are completely recorded by Help Me Platform, and digital management basis is provided for managers through multi-dimensional reports and big data BI analysis, so as to improve managers' decision-making ability and promote sustainable development of enterprises with real and reliable data.
Balance' after-sales service team set up an office in Boston, USA in 2023 to better serve local customers in the United States
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Quality first, service first, excellence, mutual benefit and win-win
Quality first, service first, excellence, mutual benefit and win-win
