In the current customer-centered consumption era, the phenomenon of product homogenization between enterprises is very serious, and service may be an essential aspect in the fierce competition. Barrens' after-sales service team always adheres to the previous principles.

【1】All calls are answered by real people

First of all, when consumers call, we must answer our customer service calls with a better attitude. If they are all mechanical prompts trying to evade responsibility, they will only make consumers impatient. When customers are dissatisfied with the products and want to communicate, this response will only aggravate the bad impression of the products in consumers' minds.

【2】All replies should not exceed two days

For enterprise email or other forms of consulting services, we should try our best to give a reply in a short time, no more than two days at most. If you reply after too long time, customers will generally choose to give up this way of communication, and they will lose a lot of valuable opinions and leave a bad impression on customers.

【3】Promise carefully and keep your promise

When promising some things to consumers, we must try our best to be true, and don't promise things we are not sure about, especially about product prices or other issues. Once we agree to customers' requests, we must complete them as soon as possible and establish our trustworthy image.

【4】Don't pick expensive introductions at first

If we really want customers to buy our products, we should not be particularly impatient to introduce those products with large profits, space and high prices, but guide customers to those products step by step, so that those products with larger profit margins have greater attraction.

【5】Customers won't understand your busyness

When our shop is too busy because there are fewer staff and more customers, don't expect customers to understand your problems. It is very important for customers to feel their own purchase, especially if they spend money, they should enjoy their due services.